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Business Meeting

I’m interested. How do I book?

For the Virtual Personal Assistant concierge, register and pay instantly here.

 

For all other services, submit an enquiry. You will be contacted within 24 hours to discuss your requirements. 

Some services are able to be booked instantly, for example: proofreading and editing.

Most services require an initial in-depth free consultation, in order to fully understand your background, needs and requirements. You will then be sent a proposal, detailing the services, and cost. If you wish to accept the proposal, an invoice will be issued. Once the invoice has been paid, the service will commence.

When do I pay?

Payment for all services under CNY4000 is upfront, in full.

For services totalling over CNY4000/ £450, clients may pay in 2  instalments.

Is the consultation free? Is it in English?

Yes, the initial 15 minute consultation is free of charge. Consultations are conducted by an English-speaking Lead Consultant, however we can arrange consultations with a Chinese-speaking consultant if preferred.

Are there any discounts?

MBB prices are reasonable, and highly competitive.

Discounts are available for large bookings, and when 2 packages are purchased at the same time.

what is the refund policy?

MBB Consultants are confident in our abilities to deliver your service. Our refund policy is detailed in the Service Agreement.

We are yet to work with an unsatisfied customer!

how is the virtual personal assistant different to other services?

The Virtual Personal Assistant is designed to assist you with short questions only - the sort of questions that are short, quick, but need a personal human touch. Maybe you need advice on how to phrase an important email, how to reply to your Professor or colleague, how to pronounce a phrase or word, how to ask someone for a coffee or the etiquette in a particular situation!

Questions are answered via We Chat, and within 2 hours, if submitted 8am- 7pm GMT. Submit as many questions as you would like.

Payment is upfront, monthly.

The service is not suitable for clients with long detailed questions. An hourly service or package may be more suitable for those clients, see here.

I'd like to introduce my friend. Is there a referral bonus?

Yes! You’ll receive a CNY500 discount for yourself, and your friend will also receive a CNY500 discount.

I do not want anyone to know I am using your services. How do you protect my identity and data?

As a UK company My British Butler is subject to strict GDPR data protection and privacy laws, and we take our legal obligations seriously. See policy here. Many of our clients are senior executives, for whom privacy is their top priority. MBB respects this, and is here to serve you.

do i need to book a consultation?

Some services will require a free 15 minute consultation, to gain a deeper understanding of your background, situation and service requirements.

The consultation can take place via phone, video chat or message, whichever you prefer.

Is the consultation free? Is it in English?

Yes, the initial 15 minute consultation is free of charge. Consultations are conducted by an English-speaking Lead Consultant, however we can arrange consultations with a Chinese-speaking consultant if preferred.

How do I pay?

You can make a payment via MBB's global service provider, which accepts We Chat pay and Alipay.

We also accept bank transfers to our UK business bank account.

Is there a service agreement?

Yes. You will be sent this with your invoice. The Service Agreement details terms & conditions, and is written in English and in Chinese.

when will my consultant complete the service once booked?

You will be given a time frame for completion on your quote. If you require a rapid service, we will try to accommodate this. Please try to book as far in advance as possible.

Is My British Butler a UK company?

Yes. My British Butler is the trading name of UK registered company MBB Consulting UK Ltd. Registration number: 14615004

why should I trust My British Butler?

Our Consultants have worked within the Chinese, UK and US education market for over 14 years. Our reputation is very important to us, and is based on gaining the trust and mutual respect of our clients. We’re a long-term, reliable and trustworthy partner, and a registered UK Limited Company. Our Founder previously set up successful companies including Opportunity China Ltd, Opportunity Education Ltd & Somerset English Ltd.

See just a small range of client success stories here.

what if I have questions?

Contact us. We’re here to help. We have English and Chinese speaking staff to assist.

Don't need our services now, but might do in future?

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